Privacy Policy for Sora3

1. Introduction

This Privacy Policy explains how Sora3 collects, uses, stores, and shares information when you use our website and services at https://sora3web.net.

Sora3 is an AI media generation platform focused on video workflows (for example, text-to-video, image-to-video, and related editing features). By using the service, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

1. Account Information

   • Examples: email address, login method, account ID, profile details you provide.
   • Purpose: account creation, authentication, customer support, billing and order management.

2. Generation Inputs and Outputs

   • Examples: prompts, uploaded images/videos/audio, generation settings, generated media, and generation history.
   • Purpose: process requests, deliver outputs, troubleshoot failures, prevent abuse, and improve service quality.

3. Payment and Transaction Data

   • Examples: plan type, credits purchased/used, order records, billing status, country/currency, Stripe transaction identifiers.
   • Purpose: process payments, detect fraud, issue credits, handle refunds/chargebacks when applicable.
   • Note: full payment card details are processed by payment providers (such as Stripe), not stored directly by Sora3.

4. Technical and Usage Data

   • Examples: IP address, device/browser type, operating system, timestamps, referrer, crash logs, API request logs, cookie identifiers.
   • Purpose: security monitoring, performance optimization, analytics, and product reliability.

5. Support and Communication Data

   • Examples: support emails, feedback, dispute records.
   • Purpose: resolve issues, respond to legal requests, and improve user experience.

3. How We Use Information

We use personal information to:

• Provide and operate the Sora3 service.
• Authenticate users and protect account security.
• Process payments, subscriptions, and credit-based usage.
• Detect abuse, fraud, policy violations, and unauthorized access.
• Improve product quality, model routing, and generation reliability.
• Comply with legal obligations and enforce our Terms of Service.

4. AI Processing and Third-Party Model Providers

To fulfill generation requests, your prompts and uploaded media may be transmitted to third-party model or infrastructure providers selected by the product workflow you use.

These providers process data under their own terms and privacy policies, and may be located in different countries. We only share data that is reasonably necessary to complete requested generation tasks, service operations, or safety checks.

5. Cookies and Similar Technologies

We use cookies and similar technologies for:

• Essential functions (login sessions, security, fraud prevention).
• Preferences (language and product settings).
• Analytics and performance measurement.

You can control cookies through browser settings. Disabling some cookies may impact functionality.

6. How We Share Information

We do not sell your personal information for direct monetary compensation. We may share information with:

• Service Providers: hosting, database, analytics, payment, moderation, and customer support vendors.
• Model/Compute Providers: to execute AI generation tasks.
• Legal/Regulatory Authorities: when required by law, subpoena, court order, or legal process.
• Corporate Transactions: merger, acquisition, financing, or asset sale, subject to confidentiality safeguards.

7. Data Retention

We retain data for as long as needed to:

• Provide services and maintain account history.
• Process transactions, resolve disputes, and prevent abuse.
• Meet legal, tax, accounting, and compliance obligations.

Retention periods vary by data type and product flow. When data is no longer needed, we delete it or de-identify it where reasonably possible.

8. International Data Transfers

Your information may be processed and stored in countries outside your residence. Where required by law, we use appropriate safeguards for cross-border transfers.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete personal information.
• Request a copy (portability) of certain data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of non-essential marketing communications.

You can submit requests via [email protected]. We may verify your identity before processing requests.

10. User-Controlled Sharing

If the service provides features to publish or share generated content (for example, public share links), information you choose to publish may become publicly accessible. Please use sharing features carefully.

11. Security

We implement administrative, technical, and organizational safeguards designed to protect data. However, no method of transmission or storage is completely secure.

12. Children's Privacy

Sora3 is not intended for children under 13 (or the higher minimum age required by local law). If we learn that we collected personal data from a child in violation of applicable law, we will take appropriate steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

14. Contact

• Website: https://sora3web.net
• Support: [email protected]

Last Updated: March 5, 2026